Customer Onboarding Specialist

At Woomio we believe that creators are the present and the future of any successful marketing strategy. Brands today are scrambling to touch their customers in innovative ways and build social proof which in return they can leverage to achieve their business goals.

To help facilitate this, we have built a SaaS platform which serves as a central-point from which professionals can execute and deliver exceptional influencer campaigns by providing the tools necessary to discover influencers, manage campaigns, predict impact and measure ROI.


We are looking for

The ideal candidate is high-energy, experienced with education or teaching in others areas. You're passionate about helping customers, and excel in communication via phone and email.

Successful candidates will have the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. A collaborative approach is key as this role is expected to contribute ideas and initiate tactical improvements to the overall onboarding process.

An exceptional attention to detail and a wish to make a mark by going the extra mile for our customers would be key to success.


The role and tasks

The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new and existing accounts. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems and ensure smooth adoption of our product(s) and service(s) in all parts of the customer life-cycle. We prioritise delivering an amazing customer experience and this is a cornerstone in this ambition.


Your primary tasks will therefore consist of, among other things:

  • Understand the requirements and needs of a customer during their customer journey
  • Provide detailed account walkthroughs and assist new customers with the implementation
  • Clearly communicate account setup requirements and expectations with customers and key stakeholders
  • Educate customers on features, capabilities, and best practices to simplify adoption and align expectations
  • Ensure customers receive superior service
  • Together with the lead CSM, measure and report the onboarding experience and stay in control of the process.
  • Deliver exceptional service, troubleshoot on issues that arise, and ensure that every customer is satisfied with the handling of questions/issues during their onboarding experience.
  • Help our customers accomplish their goals with our solutions by improving feature adoption and ensure consistent onboarding for new users and customers.
  • Educate customers and users on how existing and new product features work, and how the platform can contribute to their business objectives
  • Communicate and structure relevant feedback from customers to our product and development teams using the right channels


Experience and skills :

  • Experience or a deep Interest in influencer marketing
  • Bachelor’s degree preferred
  • Experience with web technologies
  • Excellent communication skills
  • Strong problem solving and analytical skills
  • Ability to work independently and manage multiple priorities
  • Excellent written and verbal communication skills in Danish & English
  • Ability to multitask, prioritise and complete a high volume of tasks and projects autonomously
  • Proven track record of diagnosing and solving complex problems in a fast-paced environment; understand when to take ownership of a decision and when to involve other parties or escalate
  • Excellent judgment, discretion, and sensitivity when dealing with confidential information
  • Reacts with appropriate levels of urgency and tenacity to situations that require quick response or turnaround
  • Thinks ahead and troubleshoots; removes obstacles before they become problems
  • Impeccable attention to detail and problem-solving skills
  • Have previous experience in a customer success role, technical support, or in managing client relationships
  • You’re excited by the idea of guiding people to execute their ideas using a powerful product and seeing the massive impact your guidance can have on customers


Is this you? Great!

We’d love to hear from you. Applications are reviewed continuously and we hire when finding the right candidate, hence please send your application as soonest possible. 

We encourage all relevant applicants to apply. We do not discriminate on the basis of race, colour, religion, national origin, sex, age, disability, or any other status. All qualified applicants will be given equal opportunity and the selection is based on job-related factors.

 

 

Perks and benefits

  • Flexible working hours 
  • Free coffee / tea 
  • Near public transit
  • Social gatherings
  • Skill development
  • Central office
We usually respond within two weeks

Or, know someone who would be a perfect fit? Let them know!

København

Frederiksborggade 1
1360 København Directions

Woomio Days

Our people are our greatest resource and we are passionate about engaging our whole team in everything we do!

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